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Yesterday, a Turo Guest returning a vehicle told me my messages were helpful but too long. I genuinely appreciated that feedback and began thinking of ways to trim the fat, so to speak. Naturally, ChatGPT – my unofficial virtual assistant – came to the rescue. I’ll show you the full text before and after versions of two key automated messages I send Turo Guests.
I have a handful of messages I send to a Turo Guest throughout their trip. When an automation tool in Turo, I schedule the messages to be delivered at key times.
In the Turo app, I use the automated message feature to deliver messages at specific times before/after a trip. For example, one message giving a Guest my expectations for cleaning is delivered 12 hours before the end of their trip. That’s one of the messages I’ve asked ChatGPT to shorten for me.
First, I decided I want readers to be able to read the message in less than 90 seconds. The average adult can read between 200 to 300 words per minute.* For the sake of this exercise, I aimed to keep my new message under 200 words.
Original vs ChatGPT vs Final Edit: Message Cleaning Before Returning
You can follow this entire chat history with this link: https://chat.openai.com/share/112e41d0-24bc-44de-933e-a34fa87fb0c2
Original Message Text
(289 words, 63-second read time**)
Hi, I hope everything has gone smoothly with your trip and the Honda!
These are notes on cleanup for the vehicle. I ask that the vehicle be returned with the interior in the same condition as it was at pickup. These suggestions will help you return the vehicle and get your 5-star rating with a discount code for future reservations:
– Only clean the exterior if the vehicle has mud or stains.
– In the interior, please remove any sand, debris, mud, fur, and trash from the floors and seats. Shake off the all-weather floor mats to remove loose grass, dirt, sand, and debris.
– In the interior, please clean off any of the following from the seats and center console: food, food crumbs, liquid stains, sticky things (from coffee or soda, for example), spills, and trash.
– Please remove all items you brought into the car. Please double-check for items underneath the back seats.
– Lastly, reference pre-trip photos uploaded to Trip Photos to view the “before” condition of the interior.
To help you with cleaning, your vehicle has a membership subscription to all Shine Time Super Wash car wash locations! Just drive up to any of 3 locations in Huntsville/Madison for a FREE “Ceramic Shield” car wash, and tell the attendant your vehicle has a subscription membership. Vacuums are always free at any location whether you drive through the tunnel wash or not. Use your Maps app to search for the nearest ‘shine time super wash’. Here’s a shortcut to search using Google Maps: https://bit.ly/3DC6jnu
Please contact me to clarify anything. Please call if you’re in line: 3**-***-****
Thank you so much for helping me keep the vehicle clean, sanitary, and ready to start its next trip!
ChatGPT Message Text
(139 words, 31-second read time**)
Hi! I hope your trip and the Honda went smoothly! To ensure a 5-star rating and future discount code, please return the vehicle’s interior in its original condition. Here are the guidelines:
– Clean the exterior only if muddy or stained.
– Remove sand, debris, fur, and trash from floors and seats. Shake off floor mats.
– Clean seats and center console from food, crumbs, stains, spills, and trash.
– Remove all personal items, checking under back seats.
– Refer to pre-trip photos in Trip Photos for ‘before’ condition.
For easy cleaning, enjoy a free ‘Ceramic Shield’ car wash at any Shine Time Super Wash location in Huntsville/Madison. Find the nearest one using this shortcut: https://bit.ly/3DC6jnu. Contact me for any clarifications or call if you’re in line at 3**-*-**. Thanks for keeping the vehicle clean and ready for the next trip!
Final Message Text
(143 words, 38-second read time**)
Hi! I hope your trip with the Honda has gone smoothly! To ensure a 5-star rating and future discount code, please return the vehicle’s interior-exterior in its original condition. Here are the guidelines:
– Clean the exterior only if muddy or stained.
– Remove sand, debris, fur, and trash from floors and seats.
– Shake off floor mats.
– Clean seats and center console from food, crumbs, stains, spills, and trash.
– Remove all personal items, checking under back seats.
– Refer to pre-trip photos in Trip Photos for ‘before’ condition.
For easy cleaning, enjoy a free ‘Ceramic Shield’ car wash at any Shine Time Super Wash location in Huntsville/Madison. Find the nearest one using this shortcut: https://bit.ly/3DC6jnu.
Contact me for any clarifications. Call me if you’re in line at the car wash – 3**-***-****. Thanks for keeping the vehicle clean and ready for the next trip!
I’m happy with the outcome. The new message reads in 1 minute according to the average adult reading speed. In the final version, I clean up some small things in the language, but in all, it is a mission accomplished with very very little input from me.
Sources
- * speechify.com – https://speechify.com/blog/average-reading-speed-pages/
- ** Word Counter – “Words to Time Conversion”, https://wordcounter.net/